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terms & conditions

Cancellation of a booking by the customer
Bookings are subject to the following cancellation policy:
If for some reason you are no longer able to attend your lesson, please get in touch as soon as possible. 
More than 14 days’ notice Full refund (£10 admin fee charged) or free re-booking. 
14 days or less notice 50% refund (£10 admin fee charged) or 50% discount on a new booking.
If your lesson is 7 days or less away, then I'm afraid I cannot offer a refund.
Cancellation of a booking by baked stone pottery - In the unlikely event that I need to cancel your session I will give you as much notice as possible. Customers will either be transferred to another session within a reasonable period of time or offered a full refund.

While I know lives are busy and complicated, and sometimes things beyond your control happen, may I gently remind you that, as a small studio, last minute cancellations or requests to swap sessions very much affect me –– as I always strive to hold small and intimate classes that offer you as much 1:1 attention as possible. As much as I would love to, I unfortunately cannot offer exceptions to my booking policy and are so grateful for your understanding and you not pressuring me to do so. 

Gift vouchers are the opportunity to share the gift of a session in the studio – learning to work with clay - with someone you love. 
All gift vouchers are non-refundable without exception and are valid for 1 year from the date of purchase. 

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